Author Archives: Alicia Schmidt

mycases August 18

How to log a technical support ticket with salesforce.com

The salesforce.com Standard Success plan includes access to salesforce.com technical support with a 2-business-day response time for support cases logged via the Help & Training portal. Every Salesforce.com Foundation customer has access to a Standard Success plan. To submit a technical support case, go to the Help and Training portal and click the “Contact Support” […]

Slide1 July 15

Welcome to the Power of Us Hub!

The Salesforce.com Foundation is lucky to have an incredibly open, collaborative, and generous community of nonprofit and higher ed users, but the community has been somewhat fragmented and spread across various sites and groups. As we have talked to Foundation customers like you, a central place to access nonprofit and higher ed specific resources was […]

SalesforceFoundation_Householding_tile June 17

When to choose the Nonprofit Starter Pack?

At Cloud for Good, we have been working with hundreds of nonprofit and educational organizations over the last few years. Some are very small, all-volunteer based, and some are extremely large with offices in multiple countries. Some need to track donors and volunteers and some classes and trees. However, they all have one common question, […]

6a00e54ee3905b8833019102c65f06970c-320wi June 10

5 Reasons to Get Involved in a Customer Community

by Kathy Lueckeman, Senior director of Customer Relationship Management and Director of the Office of Graduate Admissions at Wayne State University I hate to admit it, but the first time I logged into Salesforce, I was overwhelmed and didn’t know where to start. Luckily, my Account Executive pointed me to the Higher Ed Chatter Community– a private […]

wp May 30

Integrating Salesforce CRM and WordPress CMS

Imagine connecting one of the world’s most popular CMS to the world’s most popular CRM.  Turns out you can have your cake and eat it, too. We’re here to tell you about some options to harness the power of these two systems and transfer data from WordPress to Salesforce. Organizations can choose from a variety of […]

help May 22

Nonprofit Study Results: The One Solution Everyone Seems to Want

In the previous post, we discussed “Four Key Challenges that Nonprofits Face when Implementing Salesforce,” as confirmed by an in-depth study of organizations of all sizes and types. Today’s post focuses on the other half of the study: Which proposed solution seems to get the community most excited?  We’ll also hear from Alicia Schmidt, the […]

work-how May 15

Top Tips for Choosing a CRM for Fundraising

What’s the first thing a fundraiser learns?  Say “thank you.”  And why?  Because the first rule of fundraising is this: It’s all about relationships.  When you go to choose new a fundraising system, keep that rule front-and-center.  How will the system I’m looking at help me better identify, cultivate and manage relationships?  How will the […]

SD-cust-study-challenge-1-blog-600a May 15

4 Key Challenges NPO’s Face When Implementing Salesforce

When executed right, adopting Salesforce can be transformational for a nonprofit.  It can change the entire way an organization operates, helping their transition to a smarter, more efficient, more data-driven, and ultimately more impactful operation. But it doesn’t take very long working with nonprofits on Salesforce to recognize that the same set of challenges keep […]

plone May 07

How to Integrate Plone CMS and Salesforce

by Sally Kleinfeldt, Director of Consulting Services at Jazkarta, which develops custom web applications and sophisticated content management systems using the most advanced and secure open source technologies available. She has many years of experience in web development, data and content management, search and information retrieval, GIS and data visualization, and agile software development practices. She […]

IMG_0930 May 03

Pro Bono to the Nth Power!

by Carol Guttery, Director of Employee and Community Engagement, Salesforce.com Foundation A year ago April, salesforce.com employee Samanthia Achuff participated in a “Tech Teach-In.”  This was a program organized by Google and Community Technology Network (CTN) to help train nonprofits in technology. Samanthia spend two hours that day helping nonprofits think about how to be […]

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